FAQ

How do I create my account?

You can choose to create your account with your email or through Facebook.

If you choose email, you will need to fill in some information such as your name, email, gender and date of birth.

 

How do I delete my account?

1º On the main screen of the app, click on the PROFILE button

2º Click on MORE OPTIONS

3º Choose HELP

4º And finally DELETE ACCOUNT

 

In this case, all your data and Glimps are deleted from the platform respecting all international security and privacy standards.

 

I forgot my password, what now?

Ahhh don't worry! On the login screen just click on FORGOT YOUR PASSWORD and a new password will be sent to your email (the one you used for your sign up).

If you signed up via Facebook it will be sent to your email address registered on that platform.

The new password may take a few minutes to arrive in your inbox ... Hang in there!

How do I edit my profile information?

1º On the main screen of the app, click on the PROFILE button

2ºClick on MORE OPTIONS

3º Choose EDIT ACCOUNT. Ready! Now just edit the information you want

4º Do not forget to click on SAVE to confirm

 

How do I change my photo?

1º On the main screen of the app, click on the PROFILE button

2º Click on MORE OPTIONS

3º Choose EDIT ACCOUNT

4º Click on the profile picture

5º Authorize the app to have access to your photo gallery and then just choose your favorite photo! You can also resize your photo using two fingers on the screen.

6º Do not forget to click on SAVE to confirm

 

How do I change my password?

1º On the main screen of the app, click on the PROFILE button

2º Click on MORE OPTIONS

3º Choose EDIT ACCOUNT

 Click on EDIT PASSWORD. Set your new password.

 Don't forget to click on SAVE to confirm

 

Can I have more than one account?

No. This is a rule designed to prevent impersonation and protect our users.

 

I signed up using my Facebook account. Can I use my e-mail address to log in?

No. You need to log in using the same option you chose to create your account, that is, if you created your profile through Facebook, you will always login using Facebook. Or, if you created your account with email, you need to log in with your email and password.

 

Can someone else use my account?

No. Your account is personal and non-transferable. You must be very careful with your password.